ACD definition of ACD in the Free Online Encyclopedia.

ACD

(Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ACDs are the heart of call centers, or contact centers, which are widely used in the telephone sales and service departments of all organizations.

Computer telephony integration (CTI) has produced very sophisticated ACD systems. For example, a call center might want to handle 70% of all calls in 30 seconds or less, but if it can identify a high-value customer based on calling number, it may want to ensure the call is answered more quickly. In this "priority routing," the ACD must recognize the calling number via ANI or Caller ID, consult a database and then route the call accordingly.

Human or Machine
"First-party call control" uses a human to route the call after either speaking with the caller or analyzing the caller's history. "Third-party call control" routes the call automatically.

Many Options
Routing can be based on the caller entering an ID or account number into a voice response unit (see IVR). Another option is setting up unique telephone numbers; for example, one for sales and another for service, and routing the call based on the number dialed (see DNIS).

ACDs can also incorporate "skills-based routing," in which the caller is routed with appropriate data files to the agent who has the appropriate knowledge to handle the situation, such as speaking a different language.

Handling more than phone calls, some ACDs can also route e-mail, faxes, Web-initiated calls and callback requests.

closing device, automatic closing device, self-closing device

1.A mechanism designed to ensure that an open fire door will close and latch in the event of a fire.

2. A device which ensures that a door will return to its closed position after being opened.

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No references found	But officials in the railway ministry have been sitting over the implementation of the ACD project for the past 10 years even as hundreds of lives have been lost. ' Babus are derailing train safety' by Mail Today (New Delhi, India) Definition ACD is a mild-to-moderate anaemia associated with chronic infections, chronic non-infectious inflammatory diseases, and malignancies (Table I). Anaemia of chronic diseases is a common condition by Bihl, Geoffrey / CME: Your SA Journal of CPD has announced that researchers using Symyx Available Chemicals Directory(r) (previously MDL Available Chemicals Directory or MDL ACD), the largest structure-searchable collection of commercially available chemicals in the world, now have the option of accessing up-to-date ACD data via the Internet using a dedicated XML-based Web Service. SYMYX ACD WEB SERVICE ENABLES ACCESS TO CHEMICAL DATABASE by Worldwide Databases	Accumulative Relief accumulative timing Accumulator accumulator battery accumulator jump instruction accumulator plant accumulator register accumulator shift instruction accumulator transfer instruction Accuracy accuracy checking accuracy control system accuracy life accuracy of fire Accuracy of Measurement accuracy testing accurate accurate contour Accusation accusative Accusatorial Trial accused accused, rights of the Accused, The accustomization ACD Ace ACE Basin National Wildlife Refuge ACE inhibitor Ace, Jane Aceh Aceldama acellular acellular gland Acellular Plants acellular slime mold acellular vaccine acenaphthene acenaphthequinone acene acenocoumarin acenocoumarol acentric acentrous Acephali Acephalina acephalobrachia acephalocardia acephalochiria acephalocyst acephalopodia	Accutane Accutane baby syndrome Accute Accute Accute Accute Accute Accute accent Accute accent Accutron Accuzyme ACCV ACCVA ACCVB ACCVC ACCVD ACCVFFQ ACCVIP ACCVN ACCVT ACCW ACCWP ACCWS Accy Accy Accy ACCYO ACCYS ACCYSL ACCZ ACD ACD (disambiguation) ACD (disambiguation) ACD Management System ACD solution ACD solution ACD&P ACD-340 ACD-A ACD-MPV ACD-WG ACD6 ACDA ACDA ACDAC ACDAC2 ACDAR ACDAS ACDB ACDBU Acdc Acdc Acdc ACDCA ACDCC ACDCE ACDCM ACDCNM ACDCR ACDCS

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But officials in the railway ministry have been sitting over the implementation of the ACD project for the past 10 years even as hundreds of lives have been lost.

' Babus are derailing train safety' by Mail Today (New Delhi, India)

Definition ACD is a mild-to-moderate anaemia associated with chronic infections, chronic non-infectious inflammatory diseases, and malignancies (Table I).

Anaemia of chronic diseases is a common condition by Bihl, Geoffrey / CME: Your SA Journal of CPD

has announced that researchers using Symyx Available Chemicals Directory(r) (previously MDL Available Chemicals Directory or MDL ACD), the largest structure-searchable collection of commercially available chemicals in the world, now have the option of accessing up-to-date ACD data via the Internet using a dedicated XML-based Web Service.

SYMYX ACD WEB SERVICE ENABLES ACCESS TO CHEMICAL DATABASE by Worldwide Databases