ASQC

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ASQC - American Society for Quality Control

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West told the commission the American customer satisfaction index, a quality index sponsored by the ASQC and the University of Michigan Business School, ranked the IRS lowest among any of the other 200 companies and government agencies measured by the index.

Kerrey commission opens hearings, wants more satisfied taxpayers by Journal of Accountancy

Researchers Julie Horine and Andy Haley conducted this survey previously with ASQC.

1994 ANNUAL REPORT by School Administrator

Rosander, The Quest for Quality in Services (Milwaukee, Wisconsin: ASQC Quality Press, 1989).

Service quality in policing by Fitzgerald, Laurie A. / The FBI Law Enforcement Bulletin

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