Resellers were asked to rate vendors on topics such as training, sales leads, postsales support, dedicated account representative
, and web portal links.
Five of the 55 positions were filled with Pan-American Life account representatives
or enrollment specialists who will be located at field offices in New Orleans, West Palm Beach, Fla.
Tim Podvin, General Manager, Global Logistics Procurement and Dave Thigpen, Manager, Less-than-truckload Expedited Procurement for Ryder, presented the award to Roadway Account Representatives
Cindy James and Dave Nowakowski.
With 65 account representatives and an outdated predictive dialer that could only support eight stations, the new SER contact center solution is expected to significantly increase investor sales and improve customer service.
Monex account representatives will use CPS' powerful predictive dialing features to seamlessly interact with customers and potential investors.
In order to provide the highest level of support to our account representatives and customers, we required a sophisticated contact center solution that could easily integrate with our existing technology," said Brian Jenkins, Chief Financial Officer, of the company's administrative affiliate, Newport Service Corporation.