idle

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idle

[′īd·əl]
(mechanical engineering)
To run without a load.

idle

Not processing any data. Some CPUs have an idle state that halts all processing until an interrupt is received. However, some circuits are always operating such as the refreshing of static and dynamic RAM memories, which would otherwise lose their content. See idle character.
References in periodicals archive ?
By turning a fraction of those five weeks of unproductive wait time into active wait time, agents can learn the skills they need to be more efficient and effective in a multichannel environment.
Both content pieces focus on defining shrinkage and feature best practices to shrink shrinkage by converting idle time into active wait time.
RightTime allows the workforce management group to disseminate this information during active wait time, rather than taking agents off the phone and compromising service levels and;
By integrating with automatic call distributors, RightTime is able to redistribute wait time intervals so agents can complete off-phone work from a prioritized task list during idle time, transforming this time into Active Wait Time.