auto attendant

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auto attendant

The part of an interactive voice response (IVR) system that replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. See IVR.
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Initially, the exit option was used a great deal, but now many callers find they can get what they need directly through the menus offered by the automated attendant.
Through its world-class unified communications platform, CallXpress[R], and its innovative speech application module, Seneca[R], AVST offers the industry's most powerful suite of second generation communications solutions including voice messaging, unified messaging, speech-enabled applications (including automated attendant and hands-free mobile worker access), and call processing (including embedded IVR).
The subscriptions department uses the automated attendant to enable callers to place orders for magazines, either annual subscriptions or stand alone issues, without having to hold or call back if the lines are busy," she explained.
Nancy says, "We hear from audiences all over the country and there's not a single program that we present where we don't hear grumbles about the automated attendant (AA).
TeleData's suite of products includes next-generation unified messaging, speech recognition and voice verification, as well as traditional voice messaging, interactive voice response, fax and automated attendant functionality.
Using this solution, Convergin enables services such as: Voice VPN, black/white lists, private numbering plans (PNP), call treatment services, intelligent voice-assisted routing, fleet management, and wireless automated attendant (PBX) services.
The T3 Platform combines feature-rich messaging functionality with automated attendant, speech recognition, multi-modal (unified) messaging, interactive voice response, fax, and networking capabilities.
a global leader of speech and imaging solutions, today announced an agreement to provide a speech-enabled automated attendant application for organizations worldwide.

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