Windward's VoIP service allows customers to address basic VoIP OSS and BSS
needs that include: automated provisioning of dissimilar VoIP technologies; fault and performance monitoring, including jitter, latency and availability; an asset/inventory system to support moves, adds and changes; and Customer Relationship Management (CRM).
Repeatable service offerings such as Convergent BSS Architecture Consulting, Revenue Assurance Assessments, and self-care services.
Convergys' further development of a professional services practice to address BSS and CRM issues is a logical extension of its IMG business," said Elisabeth Rainge, Director, OSS and Billing, IDC, a global market intelligence and advisory firm in the information technology and telecommunications industries.
Convergys' breadth and depth of experience developing and operating solutions that span across BSS and CRM have uniquely positioned us within the billing and customer care industry," said Randy Mysliviec, Convergys' Senior Vice President, Professional Services.