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automatic call distributor
(redirected from Call distribution)

    Also found in: Wikipedia 0.02 sec.

automatic call distributor

See ACD.



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5, a session initiation protocol (SIP)-based voice over Internet protocol (VoIP) unified contact center solution that provides automatic call distribution (ACD), predictive dialing, voice portal capabilities, Internet contact, workflow management, multichannel recording and quality management to help organizations achieve their customer service, collections and sales and telemarketing business process goals.
www.tmcnet.com/844.1: Aspect announces availability of Aspect Unified ... by Schelmetic, Tracey E. / Customer Interaction Solutions
AT & T's Managed Internet Service (MIS) plus PNT (Private Network Transport) and Voice over Internet Protocol provides the backbone for Novadebt's Automatic Call Distribution Voice network.
AT & T helps Novadebt streamline counseling by Software World
a leading provider of VoIP and data communications, today announced that Dealer Preferred Warranties, an automobile extended-warranty provider in Shawnee, Kansas, has selected NEC's Elite IPK II key telephone system with InACD (Automatic Call Distribution) for improved management of its customer service processes and more efficient call distribution among agents.
Dealer Preferred Warranties Improves Customer Service and Call ... by Business Wire
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