call distributor


Also found in: Acronyms.

call distributor

A PBX feature that routes incoming calls to the next available agent or operator.
References in periodicals archive ?
Patent and Trademark Office has approved and issued patent number 8,259,152 for its Video Call Distributor (VCD) invention that allows high definition video to be distributed and integrated with traditional voice call distribution systems to support applications such as video banking.
Barnett is one of the founding engineers at Aspect and was instrumental in the development of the company's first automatic call distributor (ACD).
0 include multichannel automatic call distributor (ACD) reporting, routing and streamlined administration capabilities with IP telephony in a unified solution.