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churn rate |
Also found in: Wikipedia | 0.04 sec. |
churn rate(1) The percentage of customers who cancel their online, cellphone or other subscription service during a certain time period. How to thank TFD for its existence? Tell a friend about us, add a link to this page, add the site to iGoogle, or visit webmaster's page for free fun content. |
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SprintNextel's inability to hold onto its subscribers, as evinced by its terrible churn rate compared to other US carriers, may finally be at an end. The highly competitive mobile phone market in Europe has led to a rising churn rate among customers, signalling the end of high-margin days for mobile phone operators. Stemmler continued, "We expect a positive impact on our churn rate, new customer growth rate, and total customer satisfaction. |
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