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churn rate
(redirected from Churn rates)

   Also found in: Financial, Wikipedia 0.01 sec.
churn rate
(1) The percentage of customers who cancel their online, cellphone or other subscription service during a certain time period.

(2) The percentage of employees who leave the company during a certain time period. See churning.


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Financial services firms and health care organizations were the most susceptible to customer attrition following a data-loss incident, experiencing churn rates of 5.
The focus on service and support, says Rackspace, illustrates why customer churn rates in the web hosting sector are high.
High churn rates have made growth more difficult and costlier for America Online lately.
 
 
 
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