collaborative browsing

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collaborative browsing

Synchronizing browser access to the same sites. As one user browses the Web, the other users trail along automatically and link to and view the same pages from their own Web browsers. For example, call center agents might use collaborative browsing to help customers navigate the company website. Also known as "co-browsing," it is typically accomplished with a browser plug-in. See collaborative CRM.
References in periodicals archive ?
M2 EQUITYBITES-August 24, 2017-Prysm releases co-browsing, wireless screen sharing with Google Cast
TELECOMWORLDWIRE-August 24, 2017-Prysm releases co-browsing, wireless screen sharing with Google Cast
io is the new global SaaS project helping contact centers to deploy the video chat channel featuring co-browsing, screen sharing and other web-collaboration tools.
Frost & Sullivan has recently recognized Oracle Service Cloud with the 2014 North American Co-browsing Applications Product Leadership Award.
the provider of Firefly co-browsing technology, based in Philadelphia, Pennsylvania.
The target provides cloud-based, real-time visual collaboration technology for co-browsing and screen sharing.
That's because the Web technology, commonly known as co-browsing, puts agents, brokers, carriers and their customers on the same page .
According to the firms, co-browsing is gaining momentum in customer support and sales organisations, and with the pact eMoney and Firefly are leading the charge for financial services.
But, no matter what tools you implement, be it live chat, co-browsing, keyword search, or any or all of these, there are three keys to keep in mind when creating your Web self-service environment--always respect your customers' time, your customers know more than you, and you can use the Web self-service experience to your benefit.
Co-browsing is a highly effective tool in overcoming these challenges--on PCs, laptops and mobile devices.
LiveLOOK is the industry leader for enterprise co-browsing and real-time collaboration technologies.
Organisations can quickly deploy co-browsing for a number of sales, customer support and engagement applications, it said on its website.