collaborative browsing

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collaborative browsing

Synchronizing browser access to the same sites. As one user browses the Web, the other users trail along automatically and link to and view the same pages from their own Web browsers. For example, call center agents might use collaborative browsing to help customers navigate the company Web site. Also known as "co-browsing," it is typically accomplished with a browser plug-in. See collaborative CRM.
References in periodicals archive ?
NASDAQ: LPSN) said it has signed a definitive agreement to acquire Germany-based startup, Synchronite LLC, a provider of co-browsing technology.
To learn more about LiveLOOK's innovative new mobile-friendly co-browsing solution, visit www.
Medianet's secure URL co-browsing and desktop sharing will help us resolve workstation problems in a faster, more cost-effective manner.
The system provides uniform queue-management for all types of contacts: telephony, chat, e-mail, co-browsing and video.
During the co-browsing session, clients view their eMoney data in "use only" mode, a feature which gives clients confidence that their data remain secure.
The firm adds that, with the cooperating tool that involves co-browsing into the contact center operations, its product offers a way for call agents at contact centers to streamline communications with the clients.
By integrating our co-browsing technology with LivePerson's platform, we can help businesses worldwide engage consumers in a rich, meaningful way, helping them complete their online journey and making them feel valued," said Christian Thum, Co-Founder of Synchronite.
io offers a co-browsing platform with the functionality of Amazon's Mayday button to all online businesses.
Frost & Sullivan has recently recognized Oracle Service Cloud with the 2014 North American Co-browsing Applications Product Leadership Award.
the provider of Firefly co-browsing technology, based in Philadelphia, Pennsylvania.
That's because the Web technology, commonly known as co-browsing, puts agents, brokers, carriers and their customers on the same page .
Co-browsing is a highly effective tool in overcoming these challenges--on PCs, laptops and mobile devices.