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collaborative browsing
(redirected from Cobrowsing)

   Also found in: Wikipedia 0.02 sec.
collaborative browsing
Synchronizing browser access to the same sites. As one user browses the Web, the other users trail along automatically and link to and view the same pages from their own Web browsers. For example, call center agents might use collaborative browsing to help customers navigate the company Web site. Also known as "co-browsing," it is typically accomplished with a browser plug-in. See collaborative CRM.


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Additionally, as penetration of broadband into households grows, the current chat and cobrowsing idea will extend to video conferencing.
Real time cobrowsing ie where the librarian is looking at something on the internet that the teen can see at the same time, has not been done yet on Eye4You Alliance.
eGain Service 7, the company's software suite, includes integrated, best-in-class applications for Web self-service, e-mail management, knowledge management, live Web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management and service fulfillment.
 
 
 
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