Nexus Connect SDK, meanwhile, brings advanced Nexus functionality to both iOS and Android applications, allowing developers to provide users with direct access to Nexus support systems such as SupportCam, as well as remote diagnosis, repair and configuration management, remote control and cobrowsing
, and live chat.
New tools to empower rapid resolution through collaboration, enhanced cobrowsing
, and policy automation help service teams better understand the customer journey.
eGain[R] Multibrowse[TM] enables high-value step-by-step guidance through cobrowsing
And last, virtual reference assistance could include voice over IP, video or cobrowsing
using programs such as Skype and Windows Live Messenger, both available as an application for most smartphones.
Additionally, as penetration of broadband into households grows, the current chat and cobrowsing
idea will extend to video conferencing.
Real time cobrowsing
ie where the librarian is looking at something on the internet that the teen can see at the same time, has not been done yet on Eye4You Alliance.
eGain Service 7, the company's software suite, includes integrated, best-in-class applications for Web self-service, e-mail management, knowledge management, live Web collaboration through chat and cobrowsing
, automation of fax and paper-based service interactions, case management and service fulfillment.
The request is routed to a dedicated agent at Cerida, who can speak with the prospect on the phone or chat in real time, while simultaneously cobrowsing
For more information about LiveLOOK CoBrowsing
, please visit http://www.
For instance, a busy working mom's journey map for buying an insurance plan may involve blogs, social referrals, company website, FAQs, cobrowsing
, even video chat and Facebook
8220;Easy-to-use, secure cobrowsing
capability turns an ordinary phone or chat interaction into a rich multimedia experience for customers,” said Ashu Roy, eGain CEO.
A web conference usually features a web version of a PowerPoint presentation and web cobrowsing
, whereby conference participants see whatever is on the presenter's screen; voice communication, either through a traditional telephone conference, or through VoIP (Voice over Internet Protocol); and text messaging, enabling participants without a microphone to use text chat in place of voice.