outsourcing

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Related to Customer Service Outsourcing: Call Centers

outsourcing

(business)
Paying another company to provide services which a company might otherwise have employed its own staff to perform, e.g. software development.

outsourcing

(1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management.

(2) Contracting with organizations outside your country for work that could otherwise be done by employees within your company. Contrast with insourcing.
References in periodicals archive ?
CINCINNATI -- At a two-day Financial Times Global Outsourcing and Offshoring Conference in London this week, Convergys Corporation (NYSE: CVG), a global leader in relationship management, will share its insights on what's ahead for customer service outsourcing.
based call center services providers for customer service outsourcing and B2B lead generation.
AnswerNow is hosting an upcoming complimentary one-hour webinar, Top 10 Considerations for Customer Service Outsourcing , where customer service expert Michelle Weiss, will discuss the top factors businesses must consider when measuring the financial impact of customer service.
She is accountable for delivering and integrating Workforce Administration, Payroll, Time & Labor, HR Information Technology and Customer Service outsourcing services to a portfolio of Aon Hewitt's HR BPO clients, most of which are Fortune 500 organizations.
HONG KONG -- NexTone[R], a leader in intelligent and scalable session management solutions for VoIP and IMS network interconnects, announced today that Infocom Technologies has deployed the NexTone IntelliConnect[TM] System to optimize the company's VoIP wholesale service and customer service outsourcing businesses.
Stream is recognised as a leading provider of technical support and customer service outsourcing to high-technology companies.
Companies are recognizing the challenges, issues and action needed to manage the risks of third-party relationships, particularly with the use of customer data by customer service outsourcing companies in rapidly developing economies.

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