outsourcing(redirected from Customer Service Outsourcing)
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Related to Customer Service Outsourcing: Call Centers
Paying another company to provide services which a company might otherwise have employed its own staff to perform, e.g. software development.
outsourcing(1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management.
(2) Contracting with organizations outside your country for work that could otherwise be done by employees within your company. Contrast with insourcing.