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customer relationship management
(redirected from Customer relations management)

    Also found in: Acronyms, Wikipedia, Hutchinson 0.04 sec.

customer relationship management

See CRM.

(business)Customer Relationship Management - (CRM, CIS, Customer Information Systems, Customer Interaction Software, TERM, Technology Enabled Relationship Manager) Enterprise-wide software applications that allow companies to manage every aspect of their relationship with a customer. The aim of these systems is to assist in building lasting customer relationships - to turn customer satisfaction into customer loyalty.

Customer information acquired from sales, marketing, customer service, and support is captured and stored in a centralised database. The system may provide data-mining facilities that support an opportunity management system. It may also be integrated with other systems such as accounting and manufacturing for a truly enterprise-wide system with thousands of users.


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Wilkin Guge will develop and implement a branding initiative for Phoenix Motorcars and a fully integrated marketing communications campaign to support the company's customer relations management, media and marketing efforts.
Branding agreement by Filus, Sarah / Los Angeles Business Journal
Its campus enterprise solutions include human capital management, financial management and customer relations management products.
Oracle buys PeopleSoft ... finally: company pledges to continue ... by University Business
John Rinn has been named director of customer relations management.
Millennium Business Solutions Group Inc by San Fernando Valley Business Journal
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