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DNIS |
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(Dialed Number Identification Service) A service that enables a company to identify which telephone number was dialed. A PBX often receives calls on the same port that were dialed to different 800 or 900 numbers, and the DNIS data contains the dialed number so that the PBX can track the call.
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With this integration, call centers can now trigger their CallRex recordings with Cisco Unified Contact Center Enterprise Agent ID and DNIS fields. This integration doesn't just record voice interactions, it actually captures related data via a CTI link, such as Trader ID, DNIS, caller ID, call duration, date, time, etc. The new tenant provisioning module simplifies tenant creation, reducing setup time to less than one minute, and further streamlines a number of management tasks such as DNIS assignment, and creation of default IVR and call handling scripts. |
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DNIS
