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DTMF

   Also found in: Acronyms 0.01 sec.
DTMF
(Dual-Tone MultiFrequency) The type of audio signals that are generated when you press the buttons on a touch-tone telephone. See also DMTF.
DTMF - Dual Tone Multi Frequency


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Today, outbound IVR is used primarily for proactive communications, allowing enterprises to reach out to customers through outbound call campaigns that use a combination of pre-recorded messages or text-to-speech (TTS) and interactive DTMF (dual tone multiple-frequency, i.
The value proposition of speech rec is that offers superior usability compared with DTMF for much lower cost than live agent: typically 50 cents compared with $5-$9 per transaction.
The remote supervisor can listen in on any caller in the system, using only a telephone and a few simple DTMF commands.
 
 
 
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