remote control software

(redirected from Desktop sharing)
Also found in: Wikipedia.

remote control software

Software that lets someone take control of another user's computer in a distant location. Only keystrokes, mouse movement and screen changes are passed between the client "controlling" computer and host "controlled" computer. All application processing takes place in the host (see illustration below).

Remote control is the only effective way support reps can troubleshoot serious problems with a user's computer in another location, and the Internet has made it simple. The software is installed at both ends, and both the user and the technician see the same screen and can run the machine. Remote control is also used to provide training to a remote user who can watch and imitate the actions on screen by the remote instructor. In addition, remote control provides a shared desktop that lets two users collaborate on drawings and other visual objects. Also called "remote access software," "remote desktop sharing," "desktop sharing" and "application sharing." See application sharing, Remote Desktop and VNC.


Share the Desktop
Remote control software lets a computer be shared with someone else simultaneously.







Getting Assistance Is a Snap
In this example, the Windows XP user (top) downloaded and ran ShowMyPC, clicked "Show My PC Now" and waited for the session password, which he gave to the support rep by email. The technician ran ShowMyPC on his Vista machine (bottom), selected "View Remote PC" and typed in the password, which gave him full control of the XP desktop as if he were at the machine.


Getting Assistance Is a Snap
In this example, the Windows XP user (top) downloaded and ran ShowMyPC, clicked "Show My PC Now" and waited for the session password, which he gave to the support rep by email. The technician ran ShowMyPC on his Vista machine (bottom), selected "View Remote PC" and typed in the password, which gave him full control of the XP desktop as if he were at the machine.
References in periodicals archive ?
Users benefit from one-click access to meeting rooms that support users from a dial-in bridge, multi-point video and desktop sharing.
The company offers free conferencing and premium services, including toll-free dial-in numbers, desktop sharing, recording, personalized greetings, and more; and participant paid and low-cost toll-free hosted conferencing services.
Onstream Webinars delivers highly interactive web-based events with features such as desktop sharing, chat, polling and event management capabilities.
The educational experience will also be enhanced because teachers, staff, and students will be able to communicate from virtually any customized device -- video, audio, desktop sharing, conferencing, work stations, smartphones, tablets, instant messaging (IM), IP handsets, and other systems.
When the client accepts a remote desktop sharing request, the supporter gains full control of the mobile device and can troubleshoot it remotely.
For PC devices, there is a Desktop Sharing feature, which lets you open your desktop files in another Windows computer.
According to Alteva, its UCaaS' features of Instant Message (IM) and Desktop Sharing facilitated Jimcor's ability to handle an unprecedented volume of insurance claim inquiries.
From running Windows applications and desktop sharing to customizing the computer and using the 'genius' tabs to streamline common operations, this tells how to get the most from the new MacBook Pro.
5 -- TeamViewer is a software for remote access, desktop sharing, collaboration and file transfers.
Now with TryUC, WorldSmart businesses can give their customers a free version of WorldSmart which allows them to be instantly connected to them and share information through multiple communications channels including voice, conferencing, desktop sharing, secure Instant Messaging, voicemail, file transfer and SMS messaging.
The software system includes chat, whiteboard, application, and desktop sharing, along with file transfer and document presentation.
It also has a redesigned agent toolbar, ability to broadcast notices to agent groups, enhanced chat functions and desktop sharing to make agents more productive and improve job satisfaction.