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DNIS |
Also found in: Acronyms, Wikipedia | 0.06 sec. |
DNIS(Dialed Number Identification Service) A service that enables a company to identify which telephone number was dialed. A PBX often receives calls on the same port that were dialed to different 800 or 900 numbers, and the DNIS data contains the dialed number so that the PBX can track the call.
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Dynamically created call scripts -- using customer-entered touch-tone data or dialed number identification service (DNIS), this technology recognizes caller attributes and automatically supplies appropriate agent scripts for more personalized service. When networked to a host F9600, F9600 NX users receive fully transparent capabilities such as unified numbering for internal calls, calling name display, dialed number identification service, data network connectivity, and full multi-line display telephone features. The HiPath ProCenter Suite's award-winning routing platform HiPath ProCenter ResumeRouting(R), connects specific agents to specific customers based upon skill requirements derived from caller interaction with either an interactive voice response unit or an Internet web-based request, through customer information stored in a database, or simply through the use of Automatic Number Identification (ANI) or Dialed Number Identification Service (DNIS). |
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