The HiPath ProCenter Suite's award-winning routing platform HiPath ProCenter ResumeRouting(R), connects specific agents to specific customers based upon skill requirements derived from caller interaction with either an interactive voice response unit or an Internet web-based request, through customer information stored in a database, or simply through the use of Automatic Number Identification (ANI) or Dialed Number Identification Service
ISDN utilizing Dialed Number Identification Service
(DNIS) and Automatic Number Identification (ANI) provided part of the solution to this problem.
The cooperation between DialVision and TeleVantage will offer a rich solution designed to assist with outbound telephone campaigns, including full call progress analysis and inbound call capturing with automatic number identification (ANI) or dialed number identification service
(DNIS) for immediate script pops.
Sophisticated call routing -- Calling name display -- Dialed number identification service
-- Group paging through the speaker(s) -- Additional message waiting lamp -- Programmable delay before sending a paging zone -- Improved DTMF (Dual Tone Multiple Frequency) features
The F9600's increased capacity means users can benefit from the newly doubled dialed number identification service
(DNIS) capacity -- an important feature for inbound call centers -- as well as expanded authorization code capability, and a wider Directory Number range.
Dialed Number Identification Service
(DNIS) provides an agent with geographic location of a call before answering.