Knight-Ridder uses MCI's access integration technology with Dialed Number Identification Service
to enable member newspapers to use individual lines to make outgoing calls or receive 800 calls.
The F9600's increased capacity means users can benefit from the newly doubled dialed number identification service
(DNIS) capacity -- an important feature for inbound call centers -- as well as expanded authorization code capability, and a wider Directory Number range.
Dialed Number Identification Service
(DNIS) provides an agent with geographic location of a call before answering.
Castel's software integrates directly with LTD's existing collection support systems running on an IBM AS/400 system; it also provides integration with voice response units, customer contact application programs, ISDN protocols, Automatic Number Identification (ANI) and Dialed Number Identification Service
With support for Feature Group B and D, CLECs gain the ability to utilize valuable services such as Automatic Number Identification (ANI) and Dialed Number Identification Service
Witness Systems announced here today new technology designed for call center managers to perform random monitoring based on specific events, such as Dialed Number Identification Service
New features introduced in these integrations include support for Automatic Number Identification (ANI), Dialed Number Identification Service
(DNIS), as well as visual menu support via the telephone display.
Agents can record multiple personal greetings that are played to callers based on their Dialed Number Identification Service
information or specific call center applications.