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e-mail response management
(redirected from E-mail Response Management System)

    Also found in: Acronyms 0.01 sec.
e-mail response management
A set of applications for managing large amounts of e-mail from customers and prospects. Such systems distribute the messages to appropriate users and agents and keep track of their responses to ensure requests are answered. They also provide detailed metrics of message volume and response times.
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As the volume of e-mail increases, more and more organizations turn to e-mail response management systems (ERMS) to help them manage the inflow of customer service e-mail.
Kana Launches KANA Response On Demand by Business Wire
1) MarketScope: E-Mail Response Management Systems, 1HO4, authored by Gartner, Inc.
Primus Knowledge Solutions Receives Strong Positive Rating in ... by Business Wire
MarketScope: E-Mail Response Management Systems, 1H04," Esteban Kolsky, March 2004.
Primus Knowledge Solutions Receives Strong Positive Rating in ... by Business Wire
 
 
 
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