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EBPP

   Also found in: Financial, Acronyms 0.01 sec.
EBPP
(Electronic Bill Presentment and Payment) Sending invoices to customers over the Internet. When payment is due, an e-mail is sent with a link to a Web page that contains the billing information and the payment services that are supported. Customers can "click here" to pay bills via the Web payment service they are enrolled with. The Web page can also provide links to more support and information than would normally be included in a paper bill as well as offerings for new services.


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For EBPP to catch on, however, the process must meet consumer expectations of convenience, time/cost savings, control over payments, universal payment options, privacy and security, reliability, and dispute resolution.
The companies expect to provide a customer service and self-service facility that augments EBPP and improves a company's overall CRM strategy.
Widespread adoption of EBPP is expected to significantly reduce this time frame.
 
 
 
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