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EPSS |
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EPSS(Electronic Performance Support System) A computer system that provides quick assistance and information without requiring prior training to use it. It may incorporate all forms of multimedia delivery as well as AI techniques such as expert systems and natural language recognition.
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EPSS aims to put information where employees need it, when they need it. The Coordinated Examination Program (large case) and International are making significant investments in upgrading agents' computers and systems; the EPSS Institute is developing real-time training modules that agents will be able to access from laptop computers. com family of solutions includes the award-winning LearnCenter(R) learning management system (LMS / LCMS), the CourseMaker Studio(R) authoring tool, Mentor(R) EPSS and the 1,100 title Learn2(R) online course library. |
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