e-mail response management

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e-mail response management

A set of applications for managing large amounts of e-mail from customers and prospects. Such systems distribute the messages to appropriate users and agents and keep track of their responses to ensure requests are answered. They also provide detailed metrics of message volume and response times.
References in periodicals archive ?
ERMS will become a business unit within Rave Mobile Safety and will keep the ERMS name.
Enterra's exhibit, displaying the company's ERMS framework powered by Oracle Fusion, will be located in Booth 3110 of Moscone West (SA11) during the OpenWorld sessions.
The ERMS provides an automated process for capturing all inbound and outbound e-mails.
Gartner's ERMS MarketScope provides an assessment of the current market and the vendors serving the market on behalf of enterprises looking to deploy ERMS solutions, or those looking to upgrade their deployments.
The ERMS for SAP solution features complete response management capabilities, universal queuing, intelligent routing, content management and analysis, and reporting of incoming emails.
Meridium's ERMS is distinguished by its configurability and functional richness.
Our experience in defining requirements and developing processes, combined with our ability to build and maintain software applications, will enable Meridium to bring the new version of their ERMS product to market quickly.
Norstan Consulting and its ERMS Practice are part of Norstan Global Services, a business unit of Norstan, Inc.