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| TQM is a style of managing which gives everyone in the organisation responsibility for delivering quality to the final customer, quality being described as 'fitness for purpose' or as 'delighting the customer'. The final customer is a medical imaging equipment manufacturer who wanted assembly support close to its Silicon Valley location to augment its Lean manufacturing philosophy in final assembly. TQM is a style of managing which gives everyone in the organisation responsibility for delivering quality to the final customer, quality being described as 'fitness for purpose' or as 'delighting the customer'. |
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