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Interactive Voice Response
(redirected from Guided speech IVR)

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(communications)Interactive Voice Response - (IVR) A telecommunications system, prevelant with PBX and voice mail systems, that uses a prerecorded database of voice messages to present options to a user, typically over telephone lines. User input is retrieved via DTMF tone key presses.

When used in conjunction with voice mail, for example, these systems typically allow users to store, retrieve, and route messages, as well as interact with an underlying database server which may allow for automated transactions and data processing.
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One of the newest trends, Guided Speech IVR, integrates live human agents into the design and workflow of the application to enable speech recognition with human context.
Interactive Voice Response (IVR) by Baljeet35 / Communications, general community
By combining VoltDelta's proven carrier-grade hosting capabilities with Spoken's unique Guided Speech IVR application, the new offering will be fully hosted to maintain high customer satisfaction and improve transaction completion rates, even with a low touch solution.
SPOKEN COMMUNICATIONS/VOLT DELTA COLLABORATE by Audiotex Update
Spoken's agent-assisted IVR business solution, or Guided Speech IVR blends the very best call automation technology with live human agents to favorably impact the outcome of each IVR interaction.
SPOKEN COMMUNICATIONS PUBLISHES BENCHMARK PORTAL IVR STUDY by Audiotex Update
 
 
 
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