Interactive Voice Response

(redirected from Guided speech IVR)

Interactive Voice Response

(communications)
(IVR) <communications> A telecommunications system, prevelant with PBX and voice mail systems, that uses a prerecorded database of voice messages to present options to a user, typically over telephone lines. User input is retrieved via DTMF tone key presses.

When used in conjunction with voice mail, for example, these systems typically allow users to store, retrieve, and route messages, as well as interact with an underlying database server which may allow for automated transactions and data processing.
References in periodicals archive ?
Spoken Communications, which provides the only Guided Speech IVR (TM) solution, has fully integrated the human call center agent and speech technology together to provide a "guided" self-service experience that ensures call centers and their customers will have self-service success.
By combining VoltDelta's proven carrier-grade hosting capabilities with Spoken's unique Guided Speech IVR application, the new offering will be fully hosted to maintain high customer satisfaction and improve transaction completion rates, even with a low touch solution.
Spoken Communications provides the only Guided Speech IVR (TM) solution that has fully integrated the human call center agent and speech technology together so agents are able to handle at least four calls at once.
What you will learn on Thursday, November 9, 2006 at 9:00 Pacific Time is how call centers can use Guided Speech IVR to:
Guided speech IVR is far more effective and efficient than IVR alone.
Spoken's agent-assisted IVR business solution, or Guided Speech IVR blends the very best call automation technology with live human agents to favorably impact the outcome of each IVR interaction.
The patented Spoken System, which delivers the next-generation Guided Speech IVR platform for call centers, has already been deployed in call centers which are seeing tremendous benefits and industry leading caller completion rates.
By combining VoltDelta's proven carrier-grade hosting capabilities with Spoken's unique Guided Speech IVR application, the new offering will be a fully hosted that maintains high customer satisfaction and improves transaction completion rates, even with a low touch solution.
NOTE: Guided Speech IVR is a trademark of Spoken Communications in the United States and/or other countries.
The 15-minute interview focuses on how the Spoken solution delivers a positive experience for callers through a concept called Guided Speech IVR that integrates human intelligence with speech recognition technology.

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