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handling time

   Also found in: Wikipedia 0.03 sec.
handling time [′hand·liŋ ‚tīm]
(industrial engineering)
The time needed to transport parts or materials to or from a work area.


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B&Q, which delivers 1,000 worktops a day, found it had solved its customer complaints problem overnight, while also reducing its waste mountain and substantially reducing handling time.
Call duration, calls per unit time, total revenue, average speed of answering a call and call handling time are some of the metrics you should use to measure service performance.
But the investigation found scope to improve call handling times and reduce the rate of sickness absence and staff turnover.
 
 
 
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