help desk analyst


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help desk analyst

A person who provides technical support for any aspect of the information systems department, including computer hardware, operating systems, applications and networks. Requires troubleshooting and good human communications skills. See help desk and tech support.
References in periodicals archive ?
McKesson is implementing Attenza's Answer Suite to drive employee technical support self-service and improve help desk analyst workflow.
Currently HDI's Customer Support Specialist (CSS) Certification and Help Desk Analyst (HDA) courses are available.
Service delivery staff or help desk analysts can create, update, assign, track, resolve and close their incidents using the I-CarePro module.
Leading IT Service Management Solution, Now Available on AppExchange 2, Offers Unprecedented Collaboration Efficiencies to IT Help Desk Analysts

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