The HDA Certification preparatory course is designed for front-line support center representatives and teaches the tools and techniques needed to excel as a help desk analyst
Current products include: Yurbi, an enterprise BI platform that allows organizations to access, integrate, and deliver data from multiple systems securely to users who need it in real-time and without requiring programming or database expertise; Yurbi Connect, a drag and drop process to automate the integration of application data, both on-premise and cloud-based; and MailSync, an Outlook Plug-In that lets Help Desk Analysts
interact with live data from their Help Desk systems in Microsoft Outlook.
The ready-to-deploy solution, which helps companies to resolve technology problems more quickly with fewer steps involved, can help reduce desk-side visits by up to 15%, reduce call handle time of repeat problems by up to 60%, and help reduce escalation of calls to level 2 help desk analysts
by up to 20%(1).
Service delivery staff or help desk analysts
can create, update, assign, track, resolve and close their incidents using the I-CarePro module.
Leading IT Service Management Solution, Now Available on AppExchange 2, Offers Unprecedented Collaboration Efficiencies to IT Help Desk Analysts
The Company provides short and long-term consultants in a broad range of IT positions from Desktop Support Technicians and Help Desk Analysts
to Network Engineers and Programmers.
RightAnswers also delivers its industry-standard Knowledge-Pak(R) library content, which currently contain over 120,000 solutions covering 200 software titles, directly to help desk analysts
through integration with over thirty service desk software providers including BMC/Remedy, HP/Peregrine, Intuit, UniPress, FrontRange and other leading vendors.
Security -- End-users or help desk analysts
may experience problems such as blocked access to custom applications due to enhanced security features in Windows Vista, which are intended to ward off security threats.
com) provides the definitive technical support knowledge base and self-service application for use by help desk analysts
and end users that improves first call resolution rates, dramatically reduces support costs, delivers the highest level of quality service, and maximizes the ROI from existing support and knowledge management software.
KBI), computer support solution provider for Help Desk Analysts
and End User self-help, announces the signing of a third-party product resale agreement with BMC Software.