online help

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online help

On-screen instructions for using software that is immediately available within the application or from a website. Users in general, and particularly first-time users, are always complaining about the quality of online help. For decades, no matter how big or small the company, online help has been spotty at best, if not downright useless. Quite often, help on the vendor's website is not up-to-date, and because it refers to a previous version, it only adds confusion.

Online Forums
The many user forums and articles on the Web are often more beneficial than the official help in the application or on the vendor's site. Perhaps this is one of the reasons software publishers put so little effort into their own help. They know that the user community will eventually do it for them even if people have to wade through dozens of postings to find the answer. See first-time user, help system and RTFM.
References in periodicals archive ?
The Computer Emergency Response Team (CERT) recently issued an alert warning that help files from untrusted sources may contain malicious code.
A valuable feature that programmers will appreciate is the Help File, which covers in a practical way many important problems that AutoCAD programmers face.
0, a Windows 95/98/NT4 application that lets users create online help files, HTML and printed user manuals from a single source.
The "Children's Health" section is a Windows-style Help file.
English-, Spanish- and Hindi-speaking volunteers, under the supervision of the IRS, will help file taxes through April 13 at the Service Center, 24271 San Fernando Road, Newhall.
Sub-programs are provided for: weight and modulus estimations, feeding distance, feeder size and filter calculations, horizontal- and velocity-based runner systems and an online help file.
Volunteers, he noted, can help compare private Medicare supplement plans, review HMOs or managed care options, help file insurance claims, and give advice about government assistance programs.
The iSim:PE installer includes an extensive help file and several tutorials that introduce all of the features and capabilities of the design tool.
Expanded help file capabilities - Enables administrators to provide enhanced support to users of the Create
RoboHelp X5 makes the process of producing help files a breeze -- moving from content to finished help file is incredibly easy.
A rewritten user's manual and help files are also included.

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