online help

(redirected from Help file)
Also found in: Dictionary, Wikipedia.

online help

On-screen instructions for using software that is immediately available within the application or from a website. Users in general, and particularly first-time users, are always complaining about the quality of online help. For decades, no matter how big or small the company, online help has been spotty at best, if not downright useless. Quite often, help on the vendor's website is not up-to-date, and because it refers to a previous version, it only adds confusion.

Online Forums
The many user forums and articles on the Web are often more beneficial than the official help in the application or on the vendor's site. Perhaps this is one of the reasons software publishers put so little effort into their own help. They know that the user community will eventually do it for them even if people have to wade through dozens of postings to find the answer. See first-time user, help system and RTFM.
References in periodicals archive ?
Why spend your valuable time on steep learning curves with other products when you can create a fully functional help file in less than one minute with Fast-Help.
The Computer Emergency Response Team (CERT) recently issued an alert warning that help files from untrusted sources may contain malicious code.
A valuable feature that programmers will appreciate is the Help File, which covers in a practical way many important problems that AutoCAD programmers face.
Volunteers, he noted, can help compare private Medicare supplement plans, review HMOs or managed care options, help file insurance claims, and give advice about government assistance programs.
With HTML Help files, authors can now establish links to a URL from the table of contents, the index, or within a topic in their HTML Help file, greatly expanding the volume and range of information that can be included and updated dynamically.
The iSim:PE installer includes an extensive help file and several tutorials that introduce all of the features and capabilities of the design tool.
Expanded help file capabilities - Enables administrators to provide enhanced support to users of the Create
RoboHelp X5 makes the process of producing help files a breeze -- moving from content to finished help file is incredibly easy.
A paperback handbook is also included, but the built-in Help files are much more extensive and helpful.
Voice help files would make the user more comfortable with new tax law changes every year.

Full browser ?