ISO 9000 (redirected from ISO 9004)

ISO 9000

A family of standards and guidelines for quality in the manufacturing and service industries from the International Organization for Standardization (ISO). ISO 9000 defines the criteria for what should be measured. ISO 9001 covers design and development. ISO 9002 covers production, installation and service, and ISO 9003 covers final testing and inspection. ISO 9000 certification does not guarantee product quality. It ensures that the processes that develop the product are documented and performed in a quality manner.

First Popular in Europe
Initially popular in Europe, ISO 9000 certification began to increase in the U.S. in the early 1990s. Certification requires exacting documentation and demonstrations in practice over time. The process, which can take up to a year, involves two major players in addition to the company being certified. A consultant provides (and may help implement) a plan for documenting the company's ISO system. Once documented, a registrar interviews the company's management and line staff to make sure that the new system, as documented, has been effectively implemented. Only a few dozen companies worldwide are authorized to conduct such audits for the issuance of ISO 9000 certificates. See ISO and ISO 9000-3.

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ISO 9000 - A set of international standards for both quality management and quality assurance that has been adopted by over 90 countries worldwide. The ISO 9000 standards apply to all types of organisations, large and small, and in many industries. The standards require: standard language for documenting quality processes; system to manage evidence that these practices are instituted throughout an organisation; and third-party auditing to review, certify, and maintain certification of organisations. The ISO 9000 series classifies products into generic product categories: hardware, software, processed materials, and services. Documentation is at the core of ISO 9000 conformance. In fact, the standards have been paraphrased as: "Say what you do. Do what you say. Write it down." In Britain it is associated with BS5750 which may become obsolete. ["The ISO 9000 Guide," c. 1993 Interleaf, Inc].