ISO 9000

(redirected from ISO 9004)
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ISO 9000

A set of international standards for both quality management and quality assurance that has been adopted by over 90 countries worldwide. The ISO 9000 standards apply to all types of organisations, large and small, and in many industries.

The standards require: standard language for documenting quality processes; system to manage evidence that these practices are instituted throughout an organisation; and third-party auditing to review, certify, and maintain certification of organisations. The ISO 9000 series classifies products into generic product categories: hardware, software, processed materials, and services.

Documentation is at the core of ISO 9000 conformance. In fact, the standards have been paraphrased as:

"Say what you do. Do what you say. Write it down."

In Britain it is associated with BS5750 which may become obsolete.

["The ISO 9000 Guide," c. 1993 Interleaf, Inc].

ISO 9000

A family of standards and guidelines for quality in the manufacturing and service industries. ISO 9000 defines the criteria for what should be measured. ISO 9001 covers design and development. ISO 9002 covers production, installation and service, and ISO 9003 covers final testing and inspection. ISO 9000 certification does not guarantee product quality. It ensures that the processes that develop the product are documented and performed in a quality manner.

First Popular in Europe
Initially popular in Europe, ISO 9000 certification began to increase in the U.S. in the early 1990s. Certification requires exacting documentation and demonstrations in practice over time. The process, which can take up to a year, involves two major players in addition to the company being certified. A consultant provides (and may help implement) a plan for documenting the company's ISO system. Once documented, a registrar interviews the company's management and line staff to make sure that the new system, as documented, has been effectively implemented. Only a few dozen companies worldwide are authorized to conduct such audits for the issuance of ISO 9000 certificates. See ISO 9000-3 and ISO.
References in periodicals archive ?
The intricacies lie in ISO 9001:2000, which is the Quality Assurance Standard, and ISO 9004, which is the Total Quality or Business Excellence Standard.
Three of the new standards--ISO 9000, Quality Management Systems--Fundamentals and Vocabulary, replacing ISO 9000-1 and 8402; ISO 9001, Quality Management Systems--Requirements, replacing ISO 9001, 9002, and 9003; and ISO 9004, Quality Management Systems--Guidelines for Performance Improvements, replacing ISO 9004-1--were published in December 2000.
ch * See the standards: ISO 9000, ISO 9001 and ISO 9004 (Standards are available to DoD Acquisition Reform.
ISO 9004 guidelines used to be published in four parts; one was generic and the other three addressed the concerns of specific industries.
ISO 9004 is a guide for further internal quality development New developments include QS 9000 and ISO 14000, which address environmental concerns.
The two-day symposium discusses stages of quality management and ISO 9004 standard and their relation to administration systems and international requirements.
ISO 9000 defines the terms and vocabulary used; ISO 9001 gives the full specification for a QMS, and ISO 9004 outlines the continual improvement process.
Finally, ISO 9004 provides guidelines on how the quality systems should be implemented and managed.
He went on to say, "ISO 9004:2000 has been developed to serve with ISO 9001:2000 as a consistent pair of quality management standards, with ISO 9004 providing a much more comprehensive guide to improving the overall performance of an organization.
ISO 9004 is a document to guide further internal quality development, and ISO 14000 is a new standard to address environmental issues.
One approach is to determine which elements of ISO 9004 (Parts 1-4) apply to your business and then to choose the appropriate assessment standard.
ISO 9004 is described by the organization as "a comprehensive basket of quality objectives from which everyone picks what his activities require.