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Information Technology Infrastructure Library
(redirected from IT Infrastructure Library)

   Also found in: Wikipedia 0.01 sec.
Information Technology Infrastructure Library - (ITIL) A method of organising the system and network management departments of large organisations. ITIL defines the (work) processes involved and the interfaces between them.


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N-gage is derived from the IT Service Management (ITSM) standards of the IT Infrastructure Library, the globally recognized "defacto" quality standard for IT service management.
iConclude's OpsForce provides automated incident resolution that increases IT Infrastructure Library (ITIL) incident and problem management visibility, reduces escalations, minimizes false alerts, and streamlines the resolution process.
1 IT Infrastructure Library (ITIL) Definition of a CMDB: A CMDB is a database that contains all relevant information about the components of the information system used in an organization's IT services and the relationships between those components.
 
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