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ITIL |
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ITIL(Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). Each library module provides a code of practice intended to improve IT efficiencies, reduce risks and increase the effectiveness and quality of IT services management and infrastructure.
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iET Solutions, a leading provider of ITIL based IT Service Management (ITSM) software solutions and services, today announced that it accelerated its growth in 2006, with iET ITSM sales up more than 60% over 2005 results. the leading provider of Run Book Automation (RBA) software that orchestrates, integrates, and automates IT operational processes, today announced Denise Jackson, director of Professional Services, will be speaking on automating critical ITIL processes at Pink Elephant's annual International IT Service Management Conference and Exhibition next week in Las Vegas. The MEGA ITSM Accelerator is a graphical, ready-to-use repository of ITIL best practices. |
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