IVVR


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IVVR

(Interactive Voice and Video Response) An interactive voice response (IVR) system that includes video. See IVR and VoiceXML.
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References in periodicals archive ?
Among H-Care's many customers are Telecom Italia, the Italian betting agency Lottomatica, and Fiat Group Automobiles--for which the company recently deployed its advanced IVVR solution.
The IVVR provides a way to communicate to deaf consumers that their video call has indeed been received and is currently in queue, according to Kowarsky.
Envox 7's video capabilities enable developers to add IVVR to traditional call centers, but also to build in other multimedia applications, like video messaging and video call recording.