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IVVR

   Also found in: Acronyms 0.02 sec.

IVVR

(Interactive Voice and Video Response) An interactive voice response (IVR) system that includes video. See IVR and VoiceXML.



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Unified customer communications includes unified communications, plus facilities such as automatic call distribution, queuing, self help IVR and IVVR (interactive voice and video response), unified recording (recording of all the channels), unified reporting and unified management and supervision--all focused on the customer.
1, IVR, IVVR, outbound dialing, multi-modal contact center, video customer service, and unified communications solutions can be created integrating speech, video messaging, streaming video, email, fax and SMS to boost customer satisfaction and retention.
0 for ATCA enables Dialogic customers to build high-value, next-generation video services such as advanced IVVR, video call center and video conferencing/chat for 3G wireless and broadband IP networks.
 
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