IVVR


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IVVR

(Interactive Voice and Video Response) An interactive voice response (IVR) system that includes video. See IVR and VoiceXML.
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1, IVR, IVVR, outbound dialing, multi- modal contact center, video customer service, and unified communications solutions can be created integrating speech, video messaging, streaming video, email, fax and SMS to boost customer satisfaction and retention.
APAC is already deploying 3G video telephony technology and IVVR.
Voxpilot technologies are also deployed as stand alone IVVR in fixed, mobile and IP networks, as PBX/ACD IVR service nodes, and for speech enabling multimodal applications.
Suitable for IVVR and video conferencing applications, this feature may also be used for personalization and advertising purposes.
Information gathered from interviews with major IVVR platform and enabling software vendors.
CosmoCall Universe (CCU) enables service providers to offer a unified hosted contact center suite that includes ACD, IVR, IVVR, CTI, multimedia recording, and administrative tools, all within a single, high-capacity, high-availability, multi-tenant platform.