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Customer Relationship Management
(redirected from Implementing systems)

   Also found in: Dictionary/thesaurus, Wikipedia 0.01 sec.
(business)Customer Relationship Management - (CRM, CIS, Customer Information Systems, Customer Interaction Software, TERM, Technology Enabled Relationship Manager) Enterprise-wide software applications that allow companies to manage every aspect of their relationship with a customer. The aim of these systems is to assist in building lasting customer relationships - to turn customer satisfaction into customer loyalty.

Customer information acquired from sales, marketing, customer service, and support is captured and stored in a centralised database. The system may provide data-mining facilities that support an opportunity management system. It may also be integrated with other systems such as accounting and manufacturing for a truly enterprise-wide system with thousands of users.


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WHILE IMPLEMENTING SYSTEMS TO IMPROVE THE DECISION-MAKING PROCESS IS A TOP PRIORITY FOR MANY RETAILERS IN THE COMING YEAR, Brookshire Grocery Co.
The World Bank is providing technical assistance in designing and implementing systems in line with well executed Conditional Cash Transfers across the world, and in future further development can be well witnessed through survey and rapid assessment of the programme, the official added.
Any time that is spent organizing and implementing systems of lead generation management that work will be regained in time saved later and will add to profitability, so these things should not be overlooked.
 
 
 
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