IVR definition of IVR in the Free Online Encyclopedia.

IVR

(Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. The caller responds by pressing digits on the telephone or speaking words or short phrases. Applications include bank-by-phone, flight-scheduling information and automated order entry and tracking.

Handle the Easy Questions
IVR systems allow callers to get needed information 24 hours a day. They are also used as a front end to call centers in order to route as many calls as possible away from costly human agents. In such cases, IVR does not replace the agent, but keeps them from constantly having to answer the same simple questions.

The IVR System
Most IVR systems reside in PCs equipped with specialized PCI cards that connect to the telephone system to switch the calls. Systems can be networked on LANs and come with software that lets the developer create applications quickly. Most allow for the building of call flows by dragging and dropping icons of functions. See IVVR, voice portal, ASR, ACD, CTI and V-Commerce.

IVR - Interactive Voice Response

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No references found	As the user is interaction with the database is predetermined by what the IVR system will allow the user access to, IVR technology does not require human interaction over the telephone. Interactive Voice Response (IVR) by Baljeet35 / Communications, general community IVR systems that the typical person deals with on a regular basis are telephone banking, tele-voting and credit card transactions. How IRV Technology Can Help Market Your Business by Dan tel / Advertising, marketing, public relations community For enterprises with legacy IVR applications, Interaction Composer also enables the migration of legacy IVR applications to open-standards applications that can include a speech option for more efficient self-service calls Convergys by Customer Interaction Solutions	Ives, James Merritt Ives, Joseph Christmas Ivittuut Iviza Ivnik, Ivan Ivnik, Ivan Nikolaevich Ivo Andric Ivo Cipiko Ivo of Chartres, Saint Ivo Veloso da Silveira, Pedro Ivo Vojnovic Ivolga Gorodishche Ivor Montagu Ivory ivory black ivory board ivory carving Ivory Coast Ivory Gull ivory nut Ivory Palm ivory point Ivory, James ivory-billed woodpecker Ivot IVR Ivrea Ivry-sur-Seine ivs IVTRAN Ivvavik National Park IVVR ivy Ivy Day Ivy League ivy leaves Iwai, Akira Iwaki Iwakuni Iwakura, Tomomi, Prince Iwan Iwan Gilkin iWARP Iwasa Matabei Iwaszkiewicz, Jaroslaw Iwata Iwate Iwatsuki IWay IWBNI Iwerks, Ub	Ivot IVOTY IVOX IVP IVP IVP IVPA IVPAC IVPB IVPC IVPDA IVPG IVPHC IVPI IVPK IVPL IVPN IVPP IVPR IVPS IVPSB IVPSC IVPTC IVPV IVPW IVQ IVR IVRA IVRCD IVRCU IVRE Ivrea Ivrea, Diocese of Ivrea, Italy IVRFC IVRG IVRI Ivrit IVRK IVRKU IVRL IVRLA IVRLVT IVROP IVRP IVRPA IVRPD IVRS IVRSC IVRSR IVRT

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As the user is interaction with the database is predetermined by what the IVR system will allow the user access to, IVR technology does not require human interaction over the telephone.

Interactive Voice Response (IVR) by Baljeet35 / Communications, general community

IVR systems that the typical person deals with on a regular basis are telephone banking, tele-voting and credit card transactions.

How IRV Technology Can Help Market Your Business by Dan tel / Advertising, marketing, public relations community

For enterprises with legacy IVR applications, Interaction Composer also enables the migration of legacy IVR applications to open-standards applications that can include a speech option for more efficient self-service calls

Convergys by Customer Interaction Solutions