| Dictionary, Encyclopedia and Thesaurus - The Free Dictionary 3,912,365,182 visitors served. |
Dictionary/ thesaurus | Medical dictionary | Legal dictionary | Financial dictionary | Acronyms | Idioms | Encyclopedia | Wikipedia encyclopedia | ? |
IVR |
Also found in: Dictionary/thesaurus, Acronyms, Wikipedia | 0.01 sec. |
|
|
IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. The caller responds by pressing digits on the telephone or speaking words or short phrases. Applications include bank-by-phone, flight-scheduling information and automated order entry and tracking.Handle the Easy Questions IVR systems allow callers to get needed information 24 hours a day. They are also used as a front end to call centers in order to route as many calls as possible away from costly human agents. In such cases, IVR does not replace the agent, but keeps them from constantly having to answer the same simple questions. The IVR System Most IVR systems reside in PCs equipped with specialized PCI cards that connect to the telephone system to switch the calls. Systems can be networked on LANs and come with software that lets the developer create applications quickly. Most allow for the building of call flows by dragging and dropping icons of functions. See IVVR, voice portal, ASR, ACD, CTI and V-Commerce.
Want to thank TFD for its existence? Tell a friend about us, add a link to this page, add the site to iGoogle, or visit the webmaster's page for free fun content. |
|
| Mentioned in | ? | References in periodicals archive | ? | Encyclopedia browser | ? | Full browser | ? | |||
|---|---|---|---|---|---|---|---|---|---|---|
No references found | As the user is interaction with the database is predetermined by what the IVR system will allow the user access to, IVR technology does not require human interaction over the telephone. IVR systems that the typical person deals with on a regular basis are telephone banking, tele-voting and credit card transactions. For enterprises with legacy IVR applications, Interaction Composer also enables the migration of legacy IVR applications to open-standards applications that can include a speech option for more efficient self-service calls |
IVR |
Ivot IVOTY IVOX IVP IVP IVP IVPA IVPAC IVPB IVPC IVPDA IVPG IVPHC IVPI IVPK IVPL IVPN IVPP IVPR IVPS IVPSB IVPSC IVPTC IVPV IVPW IVQ IVR IVRAIVRCD IVRCU IVRE Ivrea Ivrea, Diocese of Ivrea, Italy IVRFC IVRG IVRI Ivrit IVRK IVRKU IVRL IVRLA IVRLVT IVROP IVRP IVRPA IVRPD IVRS IVRSC IVRSR IVRT | |||||||
| Encyclopedia |
| Free Tools: |
For surfers:
Free toolbar & extensions |
Word of the Day |
Help
For webmasters: Free content | Linking | Lookup box | Double-click lookup |
|---|