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e-government
(redirected from Online Government)

   Also found in: Wikipedia 0.04 sec.

e-government

(Electronic-GOVERNMENT) A generic term for Web-based services from agencies of local, state and federal governments. Such Web sites provide a wide variety of services to the public and have been extremely helpful in reducing internal paperwork. For example, the myriad of forms that government agencies require can typically be downloaded from a Web site. When information on the site is clearly indexed and explained, the number of support calls is dramatically reduced compared to the days before the Web.



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An effective way to bridge this gap is for government to support intermediaries who already assist people in their use of online government services.
According to Accenture, improving customer satisfaction with online government services is the leading factor driving e-government initiatives around the world, closely followed by customer demands for new or better services.
Interactive Forms enables communication processes that require user input, such as approvals or online government forms.
 
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