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queueing theory
(redirected from Queuing systems)

    Also found in: Wikipedia 0.01 sec.
queueing theory [′kyü·iŋ ‚thē·ə·rē]
(mathematics)
The area of stochastic processes emphasizing those processes modeled on the situation of individuals lining up for service.
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Performance measures and benchmarking are indispensable to any well-run call center to eliminate criticism of call centers on common themes such as non-expert operators, poor training of agents incapable to process customers'' requests effectively, automated queuing systems resulting in long hold times, operators working from a script, etc.
Call Center Performance Management by Sam Miller / Business community
Queuing systems will be in place at Edinburgh Waverley and Glasgow Central stations before kick-off and at Mount Florida and Glasgow Queen Street after the match.
Tips for travel; THE ITALIAN JOB.. FOUR DAYS TO GO. by Daily Record (Glasgow, Scotland)
A spokeswoman for Northumberland, Tyne and Wear Strategic Health Authority, responsible for overseeing services in the area, said as far as she knew queuing systems were not being used elsewhere in the region.
When is a waiting list not a waiting list?..When it's a queue by The Journal (Newcastle, England)
 
 
 
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