SLA


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SLA

(1) (StereoLithography Apparatus) See 3D printing.

(2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. SLAs are used by vendors and customers as well as internally by IT shops and their end users. They can specify bandwidth availability, response times for routine and ad hoc queries, response time for problem resolution (network down, machine failure, etc.) as well as attitudes and consideration of the technical staff.

SLAs can be very general or extremely detailed, including the steps taken in the event of a failure. For example, if the problem persists after 30 minutes, a supervisor is notified; after one hour, the account rep is contacted, etc.
References in periodicals archive ?
SLA serves approximately 11,000 members in 75 countries who work in the information profession, including corporate, academic and government information specialists.
Although not the only provider of continuing education in this area, SLA has recognized its educational role and taken the lead in providing continuing education activities.
In the autobiography she wrote after President Carter pardoned her for her conviction in another SLA bank robbery, she said Steven Soliah waited outside as a lookout with Bill Harris.
The answer to this last question is that, according to SLA membership participation rates as well as formal responses to needs assessment surveys and evaluations, special librarians do indeed recognize the crucial need for up-to-date effective educational services.
Included in the Service Bureau are BroadSight, InfraSight and SLA Manager, which, through their respective functionalities, optimize and assure service objectives for DSL providers, monitor IT traffic performance management, and meet SLA expectations.
SLA serves more than 11,000 members in 75 countries in the information profession, including corporate, academic, and government information specialists.
Detailed biographical information on all SLA Honorees can be found online at http://www.
Her arrest came soon after the FBI offered a $20,000 reward on the 25th anniversary of the SLA shootout and her case was featured on the television show ``America's Most Wanted.
RP pioneer 3D Systems sold 1600 SLA machines from 1988 through 1999, according to the Wohlers Report 2000, an RP industry report from Wohlers Associates.
Expands Business Service Management Leadership in IT, Business Process, and Telecommunications Beyond Its Widely Used SLA Management Solution
Prospective conference participants, exhibitors, and SLA leaders will find more information online at http://www.
The first solid imaging machine off 3D Systems' production line in 1986 was the SLA 1 system.