screen pop

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screen pop

In a call center, a display of the caller's history and account information, which is "popped" up on screen before the agent answers the call. The caller is identified by caller ID or voice response and matched against a caller database. See ACD.

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No references found			The benefits of integrating so closely include the ability to create an immediate screen pop of the customer's details on call arrival, based on either the caller's telephone number or use of other information that the customer may have provided to an OASIS self-service speech application. Hosted solutions: "shrink-wrap" products vs. customized solutions by Shale, Joshua / Customer Interaction Solutions CTI Screen Pop -- Envox CTI screen pops shorten call length and personalize the agent-customer interaction by sending customer information to the agent desktop along with the call. ENVOX WORLDWIDE NAMED A CRM EMERGING TECH VENDOR FOR 2008 by Audiotex Update After the provider makes a selection, a new screen pops up to remind the provider to select any modifiers, if necessary. Electronic 'superbills'. (Practice Management Clinic) by Isenberg, Steven F. / Ear, Nose and Throat Journal			screen capture screen cloth screen deck screen dissipation screen door screen dryer screen dump screen facade screen façade screen font screen format screen formatter screen frequency screen generator screen grid screen image buffer screen memory screen mesh screen modes screen molding screen name screen overlay screen painter Screen Peace screen pipe screen pop screen popping screen printing screen process screen protector screen reader screen refresh screen ruling screen saver screen scraper screen scraping screen server screen sharing screen shot screen side screen size screen tile screen wall screen wire cloth Screen, Raster-Type screen-door latch screenager ScreenCam screencast screencast.com Screened Deposit			Screen names Screen of the Day screen off screen off screen off screen off screen off Screen Oriented Anti Misery Editor screen out screen out screen out screen out screen out screen out screen out of screen overlay screen oxygenator screen oxygenator screen oxygenator screen painter screen pass screen passes Screen Peace screen pipe Screen play Screen play Screen play writer Screen play writer Screen play writers Screen play writers screen pop screen popping screen print Screen Printers Association International Screen Printers Open Forum Screen printing Screen printing Screen Printing Association of Korea Screen Printing Technical Foundation screen prints screen process screen process Screen Producers and Directors Association of New Zealand Screen Producers Association of Australia Screen Protected Drip Proof Screen protector Screen Protector-Ultra Clear Screen reader Screen readers Screen reading software Screen Recorder Screen recording screen refresh Screen resolution Screen resolution Screen resolution Screen resolution Screen resolution Screen Role screen ruling screen saver

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