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self-service application

   Also found in: Wikipedia 0.01 sec.
self-service application
A software application that allows a user to obtain information or complete a business transaction on the computer that has traditionally required the help of a human representative. Voice response systems and Web sites are widely used for self-service applications. See kiosk.


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Summary: New Self-Service Application and IVR lets people manage accounts, upgrade to one free number and Access Value Packs More Effectively Qtel's popular Shahry service just got even more accessible, with the launch of a interactive voice response (IVR) and Mobile Self-Service application, designed to enable people to manage their accounts.
In the current economy and with a growth in business continuity threats, self-service applications such as identity and verification, balance enquiries, account payments and booking lines offer businesses a cost effective solution to handle routine customer requests.
Convergys has purchased Intervoice, a software and professional services firm with voice portal, IP contact center, hosted and mobile messaging, and self-service applications for $335 million.
 
 
 
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