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service level agreement

   Also found in: Acronyms, Wikipedia 0.02 sec.

service level agreement

See SLA.



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In its truest form, a service level agreement is an agreement to purchase a service from a service provider - someone who will take care of managing your company's computer infrastructure," says Castonguay.
a provider of communications management solutions for next-generation and traditional networks and services, recently announced that CODETEL, an incumbent communications service provider based in the Dominican Republic, has selected the MetaSolv Solution and MetaSolv's Service Analytics product in a comprehensive strategy to improve overall business efficiencies, customer care, and service level agreement (SLA) management.
NimBUS monitors, collects and analyzes performance of core Windows server components and delivers them in real-time dashboards, performance trend reports and service level agreement compliance reports.
 
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