| Dictionary, Encyclopedia and Thesaurus - The Free Dictionary 3,898,257,239 visitors served. |
Dictionary/ thesaurus | Medical dictionary | Legal dictionary | Financial dictionary | Acronyms | Idioms | Encyclopedia | Wikipedia encyclopedia | ? |
skills-based call routing |
Also found in: Wikipedia | 0.01 sec. |
|
|
skills-based call routing A call center feature that switches the call to the agent most capable of helping the caller at that moment. The caller is identified by Caller ID or voice response and matched against a caller database. The typical criteria that control the switching process are previous agent/customer relationships, agent product expertise, overall agent skill-level and, most important, agent language capability. Skills-based call routing is typically an automatic call distributor (ACD) working in conjunction with a LAN database and CTI connection. When done right, this feature is a real customer winner! See ACD.Want to thank TFD for its existence? Tell a friend about us, add a link to this page, add the site to iGoogle, or visit the webmaster's page for free fun content. |
|
| Mentioned in | ? | References in periodicals archive | ? | Encyclopedia browser | ? | Full browser | ? | |||
|---|---|---|---|---|---|---|---|---|---|---|
No references found | Features of SmartMessage include: * Tracks the amount of call backs and payment promises to calculate exact campaign ROI * Provides unlimited inbound and outbound calling capacity * Allows you to point inbound to any online pay vendor * Eliminates abandoned calls due to visibility into real-time agent availability * Drives high-priority inbound calls to the best agents through Skills Based Routing or evenly distributes inbound calls through the LiveVox ACD to boost agent productivity. Key Features and Components Avaya Video Assist includes the following features and components: * Sales Floor: Avaya Video Manager, Avaya IP Softphone w/video, Virtual Network Computing (VNC) Server, Webcam, Microphone * Video Assist Agent: Avaya Video Manager, VNC Client, Webcam * Contact Center: Communications Manager with Call Center Elite/Advocate, Call Management System (CMS), Application Enablement Services, skills based routing, reporting, and recording. LiveVox is the only fully hosted dialing provider with an integrated ACD that allows us to deliver crucial features, such as Promise tracking, Skills Based Routing, QuickTrace and SmarMessage for the collection industry. |
Skills based routing |
skillful in handling others skillful management skillful treatment skillfully skillfully skillfulness skillfulness Skilligalee Skilling Skilling Skilling Skilling Skilling Skilling Australia's Defence Industry Skilling, Jeff Skilling, Jeffrey Skilling, Jeffrey K. Skillion Skills Skills Skills Skills Skills Skills & Assets for Excellence Skills and Competencies Alternate Assessment for Nevada Skills and Enterprise Development Academy Skills and Knowledge Transfer Program Skills and Labour Market Information Skills and Labour Market Intelligence Skills And/Or Knowledge Skills based routing Skills Development for Poverty ReductionSkills Development Fund Skills Development Fund Ltd. Skills Development Levy Skills Development Planning Unit Skills Development Project Skills Development Scotland Skills Development Services Skills Development Trust Fund Skills Evaluation Session Skills Evaluator Trainer Skills for Business Network Skills for Care Skills for Care & Development Skills for Change Skills for Economic Inclusion Network Skills for Employment Skills for Health Skills for life Skills for life Skills for Life Improvement Programme Skills for Life Network Skills for Life Quality Initiative Skills for Lifelong Learning Skills for Living, Inc | |||||||
| Encyclopedia |
| Free Tools: |
For surfers:
Free toolbar & extensions |
Word of the Day |
Help
For webmasters: Free content | Linking | Lookup box | Double-click lookup |
|---|