call monitoring
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call monitoring

A call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval.

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SETI

Decisions on telephone tapping could be taken only by special permission of the courts.

Reports of three European countries considered in Geneva by UN Chronicle

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call monitoring (redirected from Telephone tapping)

call monitoring

call monitoring
(redirected from Telephone tapping)