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call monitoring |
Also found in: Dictionary/thesaurus, Legal, Wikipedia, Hutchinson | 0.10 sec. |
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A call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval. How to thank TFD for its existence? Tell a friend about us, add a link to this page, add the site to iGoogle, or visit webmaster's page for free fun content. |
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Decisions on telephone tapping could be taken only by special permission of the courts. |
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