General Magic went public a year ago amid much fanfare for its Magic Cap operating system for hand-held computers and its Telescript
software for automatically searching for data from cyberspace.
Both Magic Cap and Telescript
originally were designed to work on personal communicators - now in the $499 range - manufactured by Sony and Motorola rather than on the more-popular PC.
Together, TeleVantage and Telescript
provide a powerful call center solution that's priced right for my customers," said Mike Carpenter, president of CT Source, a value-added reseller.
Batch reporting enables a user to schedule various reports and other Telescript
operations to run automatically, simplifying the process of systematically managing multiple campaigns.
division is managed by Lucia Hicks-Williams, vice president and general manager, who previously was vice president of product marketing and strategic planning.
includes the option to send e-mail directly from a script, enabling the agent to generate fulfillment (utilizing MS Office 2000), with custom inserts and attachments, depending on the outcome of the call.
a provider of contact center management software applications, recently announced the release of Telescript
NOTE: Magic Cap, Tabriz and Telescript
are registered trademarks of General Magic, Inc.
Trilogy's proprietary TeleScript
and TeleDesq products have been used by leading domestic and international telecommunications carriers for call-flow management, enhanced services offerings, prepaid services, billing services, agent management, customer service and a host of other applications tailored to the telecommunications industry.
General Magic's Active Internet Products Division has developed the Tabriz(TM) product line based on General Magic's Telescript
Under the agreement, Viatel will utilize Trilogy's TeleScript
fourth-generation switch programming language and TeleDesq data management software to provide prepaid calling services to the company's U.
is a CRM application designed to increase call center efficiency and productivity through the use of advanced graphical scripting, real-time reporting, multiple dialing platforms and an open database design.