1996], or by relying on scripting languages such as Telescript
[White, 1996] or Tcl/Tk [Ousterhout, 1994].
Technology: The Foundation for the Electronic Marketplace, White Paper 1994, General Magic, Sunnyvale, California.
In the meantime, Porat keeps a wary eye on Microsoft, which is rumored to be trying to develop a Telescript
of its own.
Together, TeleVantage and Telescript
provide a powerful call center solution that's priced right for my customers," said Mike Carpenter, president of CT Source, a value-added reseller.
The last two, Safe-Tcl and Telescript
, are special purpose languages.
Batch reporting enables a user to schedule various reports and other Telescript
operations to run automatically, simplifying the process of systematically managing multiple campaigns.
division is managed by Lucia Hicks-Williams, vice president and general manager, who previously was vice president of product marketing and strategic planning.
Trilogy's proprietary TeleScript
and TeleDesq products have been used by leading domestic and international telecommunications carriers for call-flow management, enhanced services offerings, prepaid services, billing services, agent management, customer service and a host of other applications tailored to the telecommunications industry.
Under the agreement, Viatel will utilize Trilogy's TeleScript
fourth-generation switch programming language and TeleDesq data management software to provide prepaid calling services to the company's U.
is a CRM application designed to increase call center efficiency and productivity through the use of advanced graphical scripting, real-time reporting, multiple dialing platforms and an open database design.
Its TeleDesq provisioning, customer service and convergent billing package and its TeleScript
fourth-generation switch programming language are used to manage an estimated 70 percent of U.
Digisoft has developed Switch Dialing, an optional component of Telescript