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Telescript |
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TelescriptAn earlier communications-oriented programming language from General Magic. See General Magic.
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Telescript is an interactive, automated communications software that creates information-seeking "agents," which move from computer to computer via a two-way, wireless "highway. Telescript is a customer relationship management (CRM) application designed to increase call center efficiency and productivity through the use of advanced graphical scripting, real-time reporting, multiple dialing platforms and an open database design. To initiate a monitoring session, managers simply click on any agent while viewing specific Telescript reports. |
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