We partnered with SpeechWorks because our customers are demanding scalable communication solutions that will provide them with an advanced speech recognition interface rather than touch-tone
," says mark Flanagan, CEO of Brooktrout Software.
Circuit Court of Appeals in Atlanta decided Tuesday that the lawsuit contained a valid claim that the touch-tone
system violates the ADA.
The traditional self-service industry has reached high levels of saturation in most of its end-user verticals, with minimal prospects for the growth of touch-tone
interactive voice response systems.
Until now, most speech applications have been deployed in areas where touch-tone
systems simply cannot function.
In many cases, the second option is an automated touch-tone
phone system or fax.
Users also have the flexibility to interchangeably provide all or part of the claim information by voice, touch-tone
or manual entry without changing any settings.
in Yorba Linda offers a range of sophisticated systems, including the Butler in a Box Does Windows, which enables you to control everything from your draperies to the pool pump with voice commands, a touch-tone
telephone or, if you choose, with a few clicks of the mouse buttons on your personal computer.
The Country's Ninth Largest Credit Union Replaces Touch-Tone
System With On Demand Speech Applications From TuVox to Provide Efficient and Personalized Service to Members
With the TuVox speech application, the percentage of calls manually routed by live agents dropped from 42 percent with touch-tone
to 27 percent.
AVST's solutions enable direct access to an enterprise's communications infrastructure including voice mail, e-mail and fax messaging from any voice or data device via a touch-tone
, GUI or speech interface.
Aiming to meet the increasing demand for next-generation enterprise communications, Phonextra provides additional distribution of AVST's CallXpress unified messaging and Seneca(R) speech module to businesses that are looking to replace legacy voice mail systems with unified messaging, add speech solutions to replace touch-tone
automated attendant, deploy VoIP services, or complete a full upgrade of existing installed telephony solutions.
Callers have the option of bypassing touch-tone
menus and spell-by-name directories and instead, use their natural voice to reach their intended party.