Implementation of browser-based desktops coupled with blended queuing lets customers interact with agents via live chat, collaborative browsing or Web callback
Apropos' Web application features iType, which replaces Web callback
and allows a customer to type a written request or schedule a time for a call-back.
If richer communication is required, NetAgent TELEPHONY integrates inbound PBX/ACD calls with MEDIACHAT, in addition to telephony-enabled Web callback
Advanced features such as web callback
provide competitive advantage for Vialinx customers by contacting website leads to live agents in real time.
provides a customer with the means to request a phone call from a live agent by entering a standard telephone number or the proper SIP URL address of the contact center to be reached.
ServingMinds, a Kathmandu, Nepal-based outsourcing call center, recently added new contact management applications designed to deliver reports on incoming and outbound calls, call blending, queuing agents for chat, automatic call distribution, Web callback
and inbound screen pops.
Products include VoipSwitch, a custom modular all-in-one Voice over Internet Protocol (VoIP) management platform licensing solution for resellers, VoIP airtime minutes bundled with optional convenient features, including virtual numbers, direct dial, web callback
, and call forwarding, IP-PBX, and mobile softphone technology.