Failed Web callbacks
result in lost sales opportunities.
The operation of Web Callback
is consistent with that of the Customer Callback feature of QueWorX, which allows waiting callers to request a return phone call rather than waiting in queue.
registration, customer login, contact selection and Web callback
Apropos' award-winning real time interaction management solution will enable Blue Martini customers to communicate with the customer support center through a variety of media, including E-mail, Web Chat, Web Callback
, inbound and outbound voice calls, voice-mail and fax, all being managed within a visual multimedia queue.
Solidus eCare also features additional web services such as text chatting, e-mail, interactive virtual agents, web callback
and auto response e-mail.
With BellSouth's advanced customer interaction services, call centers like NOVA can now provide its customers the ability to conduct business with companies anytime, anywhere by using: e-mail, web chat, web callback
, IP telephony, speech recognition, fax, voicemail, interactive pagers, video kiosks, and traditional telephone services.
The EIC-based Web services include a home-banking system that lets members communicate with a call-center representative by clicking on a Web chat or Web callback
HotDesk, developed by NetCall, works using a Web callback
service - NetCall800 - which connects live phone calls from Internet customers to a company's call centre.
Products include VoipSwitch, a custom modular all-in-one Voice over Internet Protocol (VoIP) management platform licensing solution for resellers; VoIP airtime minutes bundled with optional convenient features, including virtual numbers, direct dial, web callback
, and call forwarding; IP-PBX; and mobile softphone, and video technologies.
Despite this progress, they still lag behind other industries, having installed fewer dynamic contact center technologies, such as outbound calling, customer-to-agent e-mail, instant messaging or Web callback
This is the third product within the popular CallBack product line, which also offers Web Callback
and SMS Callback.
Today, Web-enabled applications have evolved to include the full spectrum of e-services -- from Web chat, Web callback
and collaboration, to universal queue management and knowledge-based Web and e-mail auto response.