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Web callback |
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The initiation of a call to a call center from a Web page. The user clicks a button on the page, and the response can be processed in several ways: (1) it can link the customer to a form that is filled out to schedule a callback, (2) it can generate an Internet telephony connection between the customer and call center, or (3) it can use a cookie and previously collected data to create an outbound call from the center to the person's phone, offering the customer the option of editing the information before the call is made. See Web-enabled call center. See also callback. |
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? Mentioned in | ? References in periodicals archive | |
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Web callback systems that allow a CSR to call back a customer who asks for live help while browsing on the web. click-to-talk" or Web call-through), Web callback transactions, and Web self-service. Stratasoft is a global provider of essential contact center solutions to the collections industry including predictive dialing, inbound ACD, self-service IVR, autodialing, digital voice recording, VoIP solutions, SIP soft phone, web callback, and home/remote agent solutions. |
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Web callback
