Web callback


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Web callback

The initiation of a call to a call center from a Web page. The user clicks a button on the page, and the response can be processed in several ways: (1) it can link the customer to a form that is filled out to schedule a callback, (2) it can generate an Internet telephony connection between the customer and call center, or (3) it can use a cookie and previously collected data to create an outbound call from the center to the person's phone, offering the customer the option of editing the information before the call is made. See Web-enabled call center. See also callback.
References in periodicals archive ?
Implementation of browser-based desktops coupled with blended queuing lets customers interact with agents via live chat, collaborative browsing or Web callback.
Apropos' Web application features iType, which replaces Web callback and allows a customer to type a written request or schedule a time for a call-back.
If richer communication is required, NetAgent TELEPHONY integrates inbound PBX/ACD calls with MEDIACHAT, in addition to telephony-enabled Web callback requests.
Advanced features such as web callback provide competitive advantage for Vialinx customers by contacting website leads to live agents in real time.
Web callback provides a customer with the means to request a phone call from a live agent by entering a standard telephone number or the proper SIP URL address of the contact center to be reached.
ServingMinds, a Kathmandu, Nepal-based outsourcing call center, recently added new contact management applications designed to deliver reports on incoming and outbound calls, call blending, queuing agents for chat, automatic call distribution, Web callback and inbound screen pops.
Products include VoipSwitch, a custom modular all-in-one Voice over Internet Protocol (VoIP) management platform licensing solution for resellers, VoIP airtime minutes bundled with optional convenient features, including virtual numbers, direct dial, web callback, and call forwarding, IP-PBX, and mobile softphone technology.