Web callback


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Web callback

The initiation of a call to a call center from a Web page. The user clicks a button on the page, and the response can be processed in several ways: (1) it can link the customer to a form that is filled out to schedule a callback, (2) it can generate an Internet telephony connection between the customer and call center, or (3) it can use a cookie and previously collected data to create an outbound call from the center to the person's phone, offering the customer the option of editing the information before the call is made. See Web-enabled call center. See also callback.
References in periodicals archive ?
Failed Web callbacks result in lost sales opportunities.
The operation of Web Callback is consistent with that of the Customer Callback feature of QueWorX, which allows waiting callers to request a return phone call rather than waiting in queue.
registration, customer login, contact selection and Web callback
Apropos' award-winning real time interaction management solution will enable Blue Martini customers to communicate with the customer support center through a variety of media, including E-mail, Web Chat, Web Callback, inbound and outbound voice calls, voice-mail and fax, all being managed within a visual multimedia queue.
Solidus eCare also features additional web services such as text chatting, e-mail, interactive virtual agents, web callback and auto response e-mail.
With BellSouth's advanced customer interaction services, call centers like NOVA can now provide its customers the ability to conduct business with companies anytime, anywhere by using: e-mail, web chat, web callback, IP telephony, speech recognition, fax, voicemail, interactive pagers, video kiosks, and traditional telephone services.
The EIC-based Web services include a home-banking system that lets members communicate with a call-center representative by clicking on a Web chat or Web callback button.
HotDesk, developed by NetCall, works using a Web callback service - NetCall800 - which connects live phone calls from Internet customers to a company's call centre.
Products include VoipSwitch, a custom modular all-in-one Voice over Internet Protocol (VoIP) management platform licensing solution for resellers; VoIP airtime minutes bundled with optional convenient features, including virtual numbers, direct dial, web callback, and call forwarding; IP-PBX; and mobile softphone, and video technologies.
Despite this progress, they still lag behind other industries, having installed fewer dynamic contact center technologies, such as outbound calling, customer-to-agent e-mail, instant messaging or Web callback.
This is the third product within the popular CallBack product line, which also offers Web Callback and SMS Callback.
Today, Web-enabled applications have evolved to include the full spectrum of e-services -- from Web chat, Web callback and collaboration, to universal queue management and knowledge-based Web and e-mail auto response.