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Web-enabled call center |
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Web-enabled call centerA call center that receives calls from a link on a Web page. Such Web sites include a "talk" button on a page that allows visitors to obtain additional information from a human via IP telephony directly at their computers, providing of course that they have a microphone and speakers attached. If not already installed, the appropriate voice encoding and decoding (codec) plug-in must be downloaded first. See Web callback and call center. How to thank TFD for its existence? Tell a friend about us, add a link to this page, add the site to iGoogle, or visit webmaster's page for free fun content. |
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The convergence of telecommunications and computer communications means that airlines installing web-enabled call centers need to invest in integrated networks that can carry the increased bandwidth. Founded in 1981, Vicorp has been at the heart of developments in convergence for over 20 years, launching the UK's first CTI and web-enabled call center solutions. The Web-enabled call center applications from SEEC will improve the productivity of CSRs, reduce training time, and allow Bankers to provide higher levels of customer service in its call center operations. |
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