Web-enabled call center


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Web-enabled call center

A call center that receives calls from a link on a Web page. Such websites include a "talk" button on a page that allows visitors to obtain additional information from a human via IP telephony directly at their computers, providing of course that they have a microphone and speakers attached. If not already installed, the appropriate voice encoding and decoding (codec) plug-in must be downloaded first. See Web callback and call center.
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Building a Web-enabled call center means installing some basic hardware, including:
The Web-enabled call center can add a new dimension to customer service without requiring a significant investment in infrastructure.
This is the heart of the Web-enabled call center -- satisfied customers.
In addition to web-enabled call centers services, Dialog24 provides telephone inbound and outbound sales campaigns, including lead generation and cross- and up-selling, as well as product warehousing and fulfillment services.
Web-Enabled Call Center is an innovative service we plan to present to companies all over Europe and VocalTec is the best partner we could desire.
Our web-enabled call centers and software groups are technologically driven, and we expect these operations to significantly benefit from Edward's keen technology management and business expertise.
Web-enabled call centers, or "customer contact centers," provide all means of communication - e-mail, the Internet, fax, mail, videoconference and telephone - with an organization's customers.
In addition, companies are now deploying Web-enabled call centers to lower the cost of running traditional call centers.
Over 400 exhibiting companies from 15 countries displayed a range of IP Telephony Gateways, Web-Enabled Call Centers, Next Generation Networks, Interactive Voice Response, Communication Controllers, Customer Relationship Management solutions, Open Telephony Servers, and Unified Messaging.
This multi-faceted initiative spans the entire InterVoice-Brite product line to include Web and WAP-based capabilities, VoIP and Internet-based network services and web-enabled call centers.
This will enable Dialogic developers to quickly and easily build scaleable, multi-chassis and high availability voice communications solutions for advanced public network services, including voice portals and Web-enabled call centers.
Over 400 exhibiting companies from 15 countries will display a range of IP Telephony Gateways, Web-Enabled Call Centers, Next Generation Networks, Interactive Voice Response, Communication Controllers, Customer Relationship Management solutions, Open Telephony Servers and Unified Messaging.