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zip tone

   Also found in: Wikipedia 0.03 sec.

zip tone

A sound that is sent by an automated call distributor to an agent in a call center. The sound is directed to the agent's headset to let the agent know that a call is about to be connected. It signals the end of one state (either not-ready or after-call) and the beginning of another. See call center.



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The Diva ISDN+CT card provides a reliable voice connection to the CSR and enables the agent to interact with the customer via the Interchange Agent "soft" phone, delivering such features as conference, transfer and zip tone.
 
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