The two main features of ISDN in use at Transtech are call-by-call service selection and
automatic number identification, or info-2.
Advanced PBX features such as station alphanumeric displays, and support for
automatic number identification (ANI), dialed number identification service (DNIS), ISDN and even computer-telephone integration (CTI) are also essential help desk tools.
The D channel provides dialed number identification service (DNIS),
automatic number identification (ANI), and allows the system to reject calls based on programmed parameters.
While his main goal was to improve the network and get better customer service through the PBXs, it turns out that ISDN supplies several additional services like ANI (
automatic number identification) and DNIS (dialed number identification service) that would make life easier for call center operators.
Clearly, the company's phone system had to be upgraded so that it could automatically capture the telephone number of every incoming call with
automatic number identification (ANI).
A main application of the primary rate service is the delivery of
Automatic Number Identification. Massey says the hospital has had that from AT&T on the 800 number for two years, but "there was not sufficient traffic and information from only the WATS standpoint to develop applications.