blended call center

A call center that allows agents to both make and receive calls as demand and strategy dictate. Combining automatic call distribution for incoming calls with predictive dialing for outbound calls, it makes more efficient use of an agent as each can handle the overflow of the other. In addition, the different types of calls add variety to the day and make the job less boring. See call center.

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References in periodicals archive

SCS, based in Hoffman Estates, IL, helps businesses with inbound, outbound and blended call centers connect customers with information faster, more effectively and more efficiently.

VoIP is ready for prime time in contact/CRM centers

Such a VoIP software, the Web-based Contact Center Solution is designed to be used in the inbound, outbound and blended call centers considering all the fundamentals of a calling process.

Ecosmob Introduces the Contact Center Solution to Enhance the Performance of Call Centers

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