This report explores the mechanics behind these variables, analysing the levels and drivers of satisfaction and
churn in the large enterprise market.
The milk was poured into crocks and left to sit overnight for the cream to rise, then mom
churned the cream into butter.
Thorugh its operation, CustomerSuccessBox aims to bridge this gap by helping B2B SaaS-based companies reduce,
churn and grow their recurring revenue.
NHT operates in a highly volatile telecommunication industry where customer
churn is a common problem.
While the above-mentioned time-based approach may be simple to understand and execute, the approach to define
churn status based on an arbitrary time frame can fail to account for the varying differences in individual subjects' visitation cycles.
Despite the higher
churn rates, net incremental subscribers improved to 4.4 million for the first three quarters of this year, a solid 29% higher than 2013 level of 3.4 million net additions.
"The research provides one of the largest and most unique global data sets that illuminates the significant differences in users'
churn patterns in incredible detail," said Angel Dobardziev, practice leader at Ovum.
TELECOMWORLDWIRE-August 14, 2014-Partner Communications notes slight decrease in
churn rate
M2 EQUITYBITES-August 14, 2014-Partner Communications notes slight decrease in
churn rate