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collaborative browsing

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collaborative browsing

Synchronizing browser access to the same sites. As one user browses the Web, the other users trail along automatically and link to and view the same pages from their own Web browsers. For example, call center agents might use collaborative browsing to help customers navigate the company website. Also known as "co-browsing," it is typically accomplished with a browser extension. See collaborative CRM and browser extension.
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References in periodicals archive
The new release features collaborative browsing, enhanced analytics and advanced manageability, according to the company, and includes developments in system extensibility and scalability.
Upgraded customer interaction tool launched by Talisma
This paper reports on an evaluation of InfoPoint, a centrally-managed, professionally staffed reference service available at the University of Minnesota, Twin Cities Campus Library through a variety of communication modes, including a World Wide Web form, direct e-mail, and chat and collaborative browsing. Over 400 InfoPoint users were sent a questionnaire, to which 69% responded, that examined user perceptions of the effectiveness, quantity, timeliness, convenience, and instructional value of the service.
User Evaluation Survey of Digital Reference Services: Methodology and Results
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